Simply browse our product catalog, add items to your cart, and proceed to checkout. You’ll receive email updates about your order status once it’s placed.
We offer standard and expedited shipping across the U.S. Shipping times vary based on your location but typically range from 3–7 business days for standard delivery.
Currently, we only ship within the United States.
Once your order ships, you will receive a tracking number via email. Use this number to monitor your shipment’s progress.
ChigeeUSA is located in City of Industry, California where all of our inventories will be shipped from.
For in stock items, it usually takes about 1 business day to process the order. Depending on the delivery location, it takes anywhere from 3-7 business days for you to receive the order.
We accept all major credit and debit cards, PayPal, and other secure payment options. During checkout, you’ll see the full list of available payment methods.
Yes, all transactions are encrypted using SSL (Secure Sockets Layer) technology to ensure your personal and payment information is safe.
No, we do not charge additional fees for using specific payment methods. However, your bank or payment provider may apply their own fees.
If your payment is declined, double-check your card details and ensure sufficient funds are available. If the issue persists, try another payment method or contact your bank for assistance.
Yes, if your order is canceled before it ships, we will issue a full refund to your original payment method. Refunds may take 5–7 business days to process.
Yes, invoices are automatically emailed to you after completing your purchase. If you need another copy, please contact our support team.
You can reach us via email at support@chigeeusa.com or through our Contact Us page on the website.
ChePlease contact our support team immediately with details about the issue and photos if applicable. We will assist you in processing a replacement or refund.
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Yes, all Chigee products come with a 1 year limited manufacturer’s warranty covering defects in materials or workmanship. Please refer to the product manual or contact support for warranty details.
We offer a 30-day return policy for unused products in their original packaging. Please contact our support team to initiate a return.
Refunds are processed to the original payment method once the returned item has been inspected and approved. Please allow up to 5–7 business days for the refund to appear in your account. Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Yes, we offer exchanges for eligible items within 15 days of delivery. The product must be unused, in its original packaging, and meet all return conditions. If you wish to exchange an item, please contact customer support to arrange the process.
Discounted or clearance items are final sale and cannot be returned or exchanged. Additionally, items showing signs of use, wear, or damage may not qualify for a return or exchange.
If the return is due to a defective or incorrect item, we will provide a prepaid return shipping label. For other returns or exchanges, customers are responsible for return shipping costs.
Once we receive and inspect your returned item, refunds or exchanges are processed within 3–5 business days. Refunds may take an additional 5–7 business days to reflect on your payment method.
If your product arrives damaged, please contact us immediately with photos of the damage and your order details. We will arrange a replacement or refund as quickly as possible.