At ChigeeUSA.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to ensure a hassle-free experience. Please read the details below carefully.
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Eligibility for Returns
– Items must be returned within 30 days of delivery.
– Products must be unused, in their original packaging, and include all accessories, manuals, and documentation.
– Items showing signs of use, wear, or damage may not qualify for a return or refund.
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Non-Returnable Items
– Clearance or discounted items marked as “Final Sale” are not eligible for returns or refunds.
– Customized or special-order items cannot be returned unless defective.
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Refund Policy
– Refunds are issued to the original payment method once the returned item has been inspected and approved.
– Refunds typically take 5–7 business days to appear in your account after processing.
– Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
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Exchange Policy
– We offer exchanges for eligible items within 15 days of delivery.
– Exchanges are subject to product availability. If the desired item is unavailable, you may opt for a refund instead.
– To initiate an exchange, contact our support team at support@chigeeusa.com.
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Defective or Damaged Items
If your product arrives damaged or defective:
1. Contact us immediately at support@chigeeusa.com with photos of the damage and your order details.
2. We will arrange for a replacement or refund at no additional cost to you.
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Return Shipping Costs
– If the return is due to a defective or incorrect item, we will provide a prepaid shipping label.
– For other returns (e.g., change of mind), customers are responsible for return shipping costs.
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How to Initiate a Return or Exchange
1. Email us at support@chigeeusa.comwith your order number and reason for return/exchange.
2. Our team will provide instructions and a return authorization number (RMA).
3. Pack the item securely in its original packaging and ship it back using the provided instructions.
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Processing Time
– Returns and exchanges are processed within 3–5 business days after receiving the item at our warehouse.
– Refunds may take an additional 5–7 business days to reflect on your payment method.
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Order Cancellation
Orders can be canceled before they ship by contacting us at support@chigeeusa.com as soon as possible. Once